Privacy Policy
Last updated: 1 January 2025
1. Who we are
sylventiss.com is a sole proprietor (PE) registered in Ukraine under EDRPOU code 89869641, at Business Center 'Horizon', 15 Khreshchatyk Street, Kyiv, 01001, Ukraine. Email: contact@sylventiss.com. Phone: +380 503 543 8604. Managing Director: David Meyer.
2. Data we collect
When you use our booking or contact forms, we collect your name, email address, phone number, booking details, and any message you send. We also collect technical data such as IP address and cookies that enable identification.
3. Purposes and legal bases
We process personal data to respond to enquiries, manage bookings, and improve our services. Legal bases: your explicit consent under Law of Ukraine 'On Personal Data Protection' No. 2297-VI; performance of a contract; and our legitimate interests. Before you purchase, we disclose service terms, prices, warranty conditions, and the complaint procedure under Law of Ukraine 'On Consumer Protection' No. 3153-IX. Advertising claims are truthful and substantiated under Law of Ukraine 'On Advertising' No. 270/96-ВР.
4. Cookies and consent
We use cookies that enable identification only with your explicit consent. You can withdraw consent at any time via the contact form below or by email.
5. Sharing and retention
We do not sell your data. We may share it with service providers who help us operate the site, under confidentiality. Data is retained only as long as needed for the purposes above or as required by law.
6. Your rights
You have the right to access, correct, delete, or restrict processing of your data, and to object to processing. You may also lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights.
7. Language and governing law
This policy is provided in English. In accordance with Law of Ukraine 'On ensuring the functioning of Ukrainian as the state language' No. 2704-VIII, a Ukrainian-language version is available and prevails in case of discrepancy. We also comply with Law of Ukraine 'On Electronic Commerce' No. 675-VIII and Law of Ukraine 'On Consumer Protection' No. 3153-IX.
8. Contact and requests
To exercise your rights or ask a question, use the form below or email contact@sylventiss.com.